Frequently Asked Questions

 

  iPhone    |      Android

Updated Version

What’s new in the latest version of SizeUp?

We’re happy you asked. The latest SizeUp release includes Google Vision, the newest machine learning by Google – this means we can easily detect a broader set of objects, from chairs, walls, to thousands of other object categories.

second, we approved our algorithm and now SizeUp is much more accurate.

We also simplified the registration process, so it’s even easier to join the SizeUp family.

What is visual recognition?

Visual recognition is a great feature. It detects individual objects and lets you to save them in your visual gallery.

SizeUp uses the Google Vision API to help you easily save your measurements as an image. Now you’ll never forget the size of that chair or the height of that colored table.

Visual recognition doesn’t always recognize the object I took a picture of. Why is that?

SizeUp uses visual recognition technology that’s powered by Google, so we’re not really in charge here.

Click Here to learn more about Google Vision.  

I’m not using SizeUp anymore, will I be charged for it?

We’re sorry to hear that. If you’re not measuring with SizeUp anymore, you can just delete it – if you didn’t purchase it on the App Store/Google Play store yet, you won’t be charged. (If you’re still within your trial period, the app will just stop working after 30 days.)

I bought SizeUp by accident, how do I get a refund?

Refunds are issued through your phone’s App Store/Google Play store. If you’re an iPhone user, go to reportaproblem.apple.com

to issue a refund request; if you’re an Android user, follow the instructions in this Google Play help page

iPhone

What type of surfaces can I measure?

SizeUp supports straight-line measurement over any surface!
You can measure both vertically and horizontally. You can measure objects while holding your phone in either landscape or portrait position.

What type of surfaces can I measure?

SizeUp supports straight-line measurement over any surface!
You can measure both vertically and horizontally. You can measure objects while holding your phone in either landscape or portrait position.

Does SizeUp work without an internet connection?

No, SizeUp utilizes a sophisticated, proprietary, patent-pending algorithm that runs on a Cloud Server. This allows SizeUp to provide fast calculations and low latency results in order to maximize the user experience. Your smartphone must have either a WiFi internet connection or a data plan (contact your cellular provider).

When using SizeUp, how can I get the most accurate measurement?

SizeUp’s measurement algorithm utilizes a smartphone’s internal sensors such as the Accelerometer and Gyroscope.

Adhering to the parameters below will ensure the most accurate measurement possible:

1. Find the most comfortable way for you to hold the phone during the measurement.

2. The device must be positioned idly on the object prior to starting the measurement.

3. The device must be fully stopped at the beginning and the end of the measurement.

4. Move your phone quickly and smoothly without stopping.

5. You may want to take a few practice measurements with a known object to get a feel for SizeUp.

*** Note that your smartphone is part of the measurement ***

Ok, I measured a surface and the result appeared on the screen, now what?

Now it is all up to you to decide. You can press the “Save Measurement” button to save that measurement for future reference. You will also be prompted to take a picture of the object you measured and name it for future reference, if you want. Or, you can press “Measure Again” and take a new measurement from the beginning. You can always access all of your saved measurements via the main menu under “My Measurements”.

Can I share my measurements result with a friend?

Sure! In the “My Measurements” screen you can find all your saved measurements.
Click Share and… that’s it! Now you can share it with anyone.

Can I mute the sound?

Yes. Click on the upper left menu button (viewable on the “Result” and “My Measurements” screens) and then toggle the sound on or off as you like.

I received a message instructing me to move my device faster, why? what should I do?

In order to ensure the most accurate measurement possible, SizeUp requires that the measurement be performed at a minimal speed. Simply repeat the measurement by moving your smartphone slightly quicker than before.

I received a message saying "Error, Please try again". What should I do?

In order to ensure the measurement is highly accurate, SizeUp limits certain parameters of the process. Simply repeat the measurement making sure to move your smartphone in a smooth straight line, without any “stops” in the middle. If you receive this message more than two times, please check your internet connection.

Sometimes I get a measurement that seems to be inaccurate.

SizeUp’s algorithm is designed for accuracy within ±2 centimeters. It may be beneficial to repeat the same measurement more than once in order to obtain a higher confidence in the measured result. If you continue to receive what you believe to be inaccurate readings, please contact our support team for assistance.

The “Stop” button is not always clickable. Why is that?

The “Stop” button becomes clickable only when the phone is resting on a surface at the end of the measurement.

When I first opened SizeUp, I viewed a tutorial explaining how to measure an object. How can I watch it again?

You can easily watch the tutorial again from the app by pressing the “Show Me” button, or from the Menu by selecting “Watch tutorial”.

SizeUp is awesome. What’s next?

Oh, we are happy you asked that. Our R&D team is working on future versions, which will improve existing features and will add exciting additional features. Get updates on our web site: www.mysizeid.com or at the App Store or Google Play.

Is there a difference between the iOS and Android versions of SizeUp?

At the present time, the Android version is only able to take horizontal measurements, while the iOS version can measure both vertically and horizontally. In the near future, vertical measurement will be added to Android as well.

Android

What type of surfaces can I measure?

SizeUp supports straight-line measurement over any surface!
You can measure objects both vertically and horizontally while holding your phone in either landscape or portrait position.

Does SizeUp work without an internet connection?

No, SizeUp requires an internet connection. It utilizes a sophisticated, proprietary patent-pending algorithm that runs on a Cloud Server. Your smartphone must have either a Wi-Fi internet connection or a data plan (contact your cellular provider).

Why do I need to calibrate SizeUp?

As there are so many different Android smartphones, in order to have a base-line for all the Android users, the device must be calibrated to get the most accurate results.

How can I get the most accurate measurement using SizeUp?

SizeUp’s measurement algorithm utilizes a smartphone’s internal sensors such as the Accelerometer and
Gyroscope.
Follow the parameters below to ensure the most accurate measurement possible:
1. Make sure to take extra care when performing the calibration.
2. Find the most comfortable way for you to hold the phone during the measurement (landscape mode as well)
3. The device must be positioned idly on the object prior to starting the measurement.
4. The device must be fully stopped at the beginning and the end of the measurement.
5. Move your phone quickly and smoothly without stopping.
6. It is recommended to practice few times with a known distance to get the “feel”.
*** Note: your smartphone is part of the measurement ***

Ok, I measured a surface and the result appeared on the screen, now what?

Now it is all up to you to decide. You can press the “Save Measurement” button to save that measurement for future reference. You can also take a picture of the object you measured and name it for future reference. Or, you can press “Measure Again” and take a new measurement from the beginning. You can always access all of your saved measurements via the main menu under “My Measurements”.

Can I share my measurements result with a friend?

Sure! In the “My Measurements” screen you can find all your saved measurements.
Click Share and… that’s it! Now you can share it with anyone.

Can I mute the sound?

Yes. Click on the upper left menu button (viewable on the “Result” and “My Measurements” screens) and then toggle the sound on or off.

I received a message instructing me to move my device faster, why?

In order to ensure the most accurate measurement possible, SizeUp requires that the measurement will not be performed too slow. Simply repeat the measurement by moving your smartphone slightly quicker than before.

I received a message saying "Error, Please try again" without getting a reading. What should I do?

In order to ensure the measurement is highly accurate, SizeUp limits certain parameters of the process. Simply repeat the measurement making sure to move your smartphone in a smooth straight line, without any “stops” in the middle. If you receive this message more than two times, please check your internet connection.

Sometimes I get a measurement that seems to be inaccurate.

SizeUp’s algorithm is designed for accuracy within ±2 centimeters. It may be beneficial to repeat the same measurement more than once in order to obtain a higher confidence in the measured result. If you continue to receive what you believe to be inaccurate readings, go to the menu and choose “calibrate” to re-calibrate your device.
If that doesn’t help, please contact our support team for assistance.

When I first opened SizeUp, I viewed a tutorial explaining how to measure an object. How can I view it again?

You can easily watch the tutorial again from the app by pressing the “Show Me” button, or from the Menu by selecting “Watch tutorial”.

What Android Devices support SizeUp?

Currently, SizeUp supports few specific Android models:

Manufacturer Model
Google Pixel 2
Google Pixel 2 XL
Google Pixel
HTC one m9
HTC U11
Huawei Nexus 6p
Huawei P10
Huawei P10 lite
Huawei P10p
Huawei P8
Huawei P20
Huawei P20 lite
Huawei P20 pro
LG G6
LG V30
LG V30+
LG G4
LG G5
OnePlus OnePlus 5
Samsung A8
Samsung S9
Samsung S9+
Samsung A5 (2017)
Samsung A7 (2017)
Samsung J5 (2017)
Samsung Note 5
Samsung Note 8
Samsung S5
Samsung S6
Samsung S6 edge
Samsung S7
Samsung S7 edge
Samsung S8
Samsung S8 plus
Xiaomi Mi6

Other models will be added in the future. Stay tuned!

 

Other models will be added in the future. Stay tuned!

SizeUp is awesome. What’s next?

Oh, we are happy you asked that. Our R&D team is working on future versions, which will improve existing features and will add exciting additional features. Get updates on our web site: www.mysizeid.com or at the App Store or Google Play.